Refunds

Once you have notified customer services of your return or refund request (delicious@tasteoflux.com), please await for further instructions before returning your item.

You may be given a case number and be asked to provide details for your case such as photos of damaged goods.

If your ticket is accepted and ackolwedged as a valid return or refund case, our customer service team will ask for you to send the item back to our warehouse.

Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. This is often a delay with the bank, not our facility.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {delicious@tasteoflux.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {delicious@tasteoflux.com}.

Please note we cannot accept refunds or returns based on a product you do not like the taste of or realise you are allergic to. Is it the responsibility of the customer to check the labeling and ingredients within a product.

If the item was marked as a gift (and only in this case) when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or a discount code can be sent via email with the redeemable value.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return a product, please contact delicious@tasteoflux with your request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not offer to track returns, refunds, or exchanges.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance at your own cost. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at delicious@tasteoflux.com for questions related to refunds and returns.